Where is Yenko Mobility currently operating?
Yenko Mobility operates on and around university campuses in Ghana, with plans to expand to other institutions and urban areas.
Who can use our services?
Our services are primarily designed for university students, faculty, and staff, but may be available to the general public in select locations.
How does the e-bicycle sharing system work?
- Sign in & choose a payment method in the Yenko Mobility app.
- Find the nearest available e-bike using the interactive map.
- Unlock the bike by scanning a QR code.
- Ride to your destination while the app tracks your usage.
- Park at a designated docking station and the bike will lock automatically.
Where can I park the e-bicycle?
E-bicycles must be parked at designated docking stations located across campus to ensure order and availability.
Can I reserve an e-bicycle in advance?
Yes, you can reserve an e-bicycle for up to 5 minutes before starting your ride.
What happens if my e-bicycle runs out of battery?
Our system ensures regular battery swaps at docking stations. If your bike runs low, return it to a station and pick another fully charged one.
Are there any safety rules for riders?
- Ride solo – No doubling up.
- Wear a helmet.
- Avoid using your phone while riding.
- Follow standard road safety rules.
- Stay away from restricted “No Ride” zones.
What happens if I ride into a “No Ride” zone?
The e-bicycle’s motor will automatically shut down if you enter a “No Ride” zone. You’ll need to exit the zone to restart the bike.
Is there an age limit to using Yenko Mobility services?
Yes, you must be 18 years or older and have a valid university ID to use the service.
How much does it cost to use an e-bicycle?
Pricing is based on usage time. The Yenko Mobility app will display the fare before you confirm your ride.
What payment methods are accepted?
We accept: Mobile Money (MTN MoMo, ATCash, TCash); Card payments
What is the Yenko E-bike subscription plan?
The subscription plan allows users to rent e-bikes on a daily, weekly and monthly at a fixed rate compared to pay-per-ride options.
How much does a subscription cost?
Subscription costs vary depending on the plan (daily, weekly or monthly). You can view the pricing options on the Subscription page.
How do I subscribe to Yenko E-bike service?
To subscribe, Please tap on subscriptions on your menu and select the subscription plan that best suits your needs.
Can I share my subscription with others?
No, subscriptions are individual and cannot be shared with others. Each user must have their own account and subscription plan.
