Privacy Policy

Introduction
At Yenko Mobility, your privacy is of utmost importance to us. This policy outlines the types of information we collect, how we use it, and the measures we take to protect it. By using our e-bike services, you agree to the practices described in this policy. We are committed to transparency and ensuring your personal data is handled with care, security, and in compliance with applicable laws.

Information We Collect
We collect various types of information to provide and improve our services:

• Personal Information: During registration, we collect details like your name, email address, phone number, and government-issued ID to verify your identity and create your account.
• Payment Information: We securely collect billing details, including local payment methods and credit/debit card information, for processing transactions. All payment data is handled in compliance with industry security standards such as PCI-DSS.
• Location Data: To offer accurate ride tracking and navigation, we collect your location through GPS while you use our e-bikes.
• Ride History: We store data about your ride activities, including starting and ending points, routes taken, duration, and distances traveled, to enhance your user experience and support ride analytics.

How We Use Your Information
We use the information collected for the following purposes:

• Service Provision: To register and authenticate your account and enable access to our e-bike services.
• Transactions: To process payments, generate receipts, and manage billing-related queries.
• Service Optimization: To monitor and improve the functionality, safety, and efficiency of our services.
• Communication: To send service updates, promotions, and respond to inquiries or support requests.
• Compliance and Protection: To meet regulatory requirements, resolve disputes, and protect company resources and user data.

Data Sharing and Security
We are committed to protecting your data and sharing it only when absolutely necessary:

• Data Sharing: We do not sell or rent your personal information. We may share it with trusted third-party service providers, such as payment processors, who are bound by contractual obligations to secure and use the data solely for the services they provide to us.
• Security Measures: We employ industry-standard security measures, including data encryption, secure servers, and regular system audits, to protect your personal and payment data. While we strive to safeguard your data, no system is completely foolproof, and we encourage users to report any security concerns immediately.

User Rights
As a user, you have the following rights concerning your personal data:

• Access: Request a copy of the personal information we have collected about you.
• Correction: Notify us of any errors or incomplete information for prompt rectification.
• Deletion: Request the deletion of your account and personal information. Please note, some data may be retained to meet legal, regulatory, or operational requirements.

Retention of Data
We retain personal information only for as long as necessary:

• To provide you with uninterrupted service.
• To comply with legal, regulatory, or contractual obligations.
• To resolve disputes, enforce agreements, or maintain historical ride and transaction records for auditing or analytics purposes.

Once the retention period ends, your data is securely deleted or anonymized.

Cookies and Tracking
Our website and app use cookies and tracking technologies to enhance your experience:

• Cookies: These small files help us remember your preferences and gather analytics to improve our services.
• Opt-Out: You can disable cookies through your browser settings. However, some features of our services may not function optimally without cookies.
• Third-Party Tracking: We may use third-party services like Google Analytics to track and analyze usage patterns, ensuring a seamless user experience.

Changes to This Policy
We reserve the right to revise this privacy policy at any time:

• Notification: Updates will be posted on our website and app, accompanied by a notification of changes where required by law.
• Continued Use: Your continued use of our services after policy changes indicates your acceptance of the updated terms. We recommend reviewing this policy periodically.

Contact Us
If you have questions, concerns, or require assistance regarding this policy or your data, please contact us through:

• Email: hello@yenkomobility.com